Our Guarantee

We know that purchasing live fish can be stressful. That’s why we offer an industry-leading guarantee.

All Koi and Goldfish are backed by our 30-Day Worry-Free Guarantee. If you are not completely satisfied
with your purchase, we will replace the fish, or issue an account credit or refund.¹

What this means for you:

• If you believe that the quality of the fish that you receive does not meet the quality standards that we have set forth, you’re covered.
• If the fish that you receive are not in the size range that you ordered, you’re covered.
• If any of your boxes are damaged or delayed in transit and loss of fish occurs, you’re covered.
• If you experience any health issues with our fish, you’re covered.

1. ^{This guarantee covers only the cost of the fish, and does not cover the cost of freight. The cost of freight may be covered on a limited basis in cases of shipment damage or delay.}