We know that purchasing live fish can be stressful. That’s why we offer an industry-leading guarantee.
All koi and goldfish1 are backed by our 30-day No Questions Asked Guarantee. If you are not completely satisfied
with your purchase, we will replace the fish, or issue an account credit or refund.2
What this means for you:
- If you believe that the quality of the fish that you receive does not meet the quality standards that we have set forth, you’re covered.
- If the fish that you receive are not in the size range that you ordered, you’re covered.
- If any of your boxes are damaged in transit and loss of fish occurs, you’re covered.
- If any of your boxes are delayed in transit and loss of fish occurs, you’re covered.
- If you experience any health issues with our fish, you’re covered.
- Credits and refunds of imported goldfish and hi fin banded sharks are subject to a limited guarantee and are handled on a case by case basis.
- This guarantee covers only the cost of the fish, and does not cover the cost of freight. The cost of freight may be covered on a limited basis in cases of shipment damage or delay.