Yes, we ship to Hawaii, Alaska and Puerto Rico. Hawaiian customers will need to obtain an import permit before placing an order. Please contact us for more details.
Faq Taxonomies Archives: Shipping
Sorry, due to federal regulations, we are prohibited from shipping koi and goldfish outside of the United States.
We offer a turn around time of less than 24 hours on most orders. If you place and confirm an order by 2 PM EST, Monday through Thursday, your order can ship the same day, and will arrive the following day.
Shipping costs can vary widely, and are determined by a) the shipping method you choose (UPS or Air Freight) b) the number of boxes in your shipment and c) your location. Contact us for a shipping quote.
Many factors determine how long fish can survive in a shipment, including packing density and ambient temperature.
Generally, our fish are packed to survive for approximately 24 hours inside of the box. Shipments almost always arrive in less than 20 hours.
All fish that we ship are packaged in multiple layers of commercial-grade plastic bags. The bags are filled with fresh well water and pure oxygen, sealed tightly with rubber bands, then secured inside of crush-proof corrugated cardboard boxes. Unlike atmospheric oxygen, pure oxygen is able to enter the water without aeration. The fish swim freely inside of the box, just as comfortable as they would be in a tank or pond.